Customer Success Manager
Fireside is hiring a Customer Success Manager in New York to own relationships with its consumer brand customers, from onboarding and adoption through business reviews, renewal and expansion.
- Location
- New York
- Employment type
- Full-time
- Posted
You’ll make sure customers get meaningful value from Fireside and keep finding new reasons to use it. From onboarding through renewal, you’ll own the customer relationship, understand what success looks like for each account, and help turn initial projects into ongoing programs.
You’ll work closely with Insight Engineers, Product, and Sales to connect customer goals with strong execution and measurable outcomes.
What you’ll do
- Lead onboarding and establish clear goals, milestones, and measures of success.
- Translate customer priorities into actionable briefs, coordinating delivery with Insight Engineers and other internal teams.
- Help customers embed Fireside into their workflows and use its outputs to inform decisions, activate content, and engage consumers.
- Build relationships across accounts, supporting day-to-day users and senior sponsors.
- Run regular business reviews that connect activity and results to the customer’s objectives.
- Monitor account health, address risks early, and own renewal readiness.
- Identify new teams and use cases for expansion, partnering with Sales on commercial opportunities.
- Bring structured customer feedback to Product and help improve the customer experience as we scale.
What you’ll bring
- Experience in customer success, account management, or client services for B2B technology or services.
- A track record of retaining customers, growing relationships, and demonstrating business value.
- Strong project management skills and the ability to coordinate multiple stakeholders and workstreams.
- Curiosity about consumer behavior and how brands make marketing, product, and innovation decisions.
- Clear communication, attention to detail, and confidence managing expectations.
- You’re agentic at your core. You use AI to stay ahead of customer needs and make your work more effective.
Especially relevant experience
Experience working with consumer brands, consumer insights, or marketing teams.
About Fireside
Fireside engages the right consumers at scale through conversational AI. Through its global Audience Network, brands reach verified, relevant consumers in authentic product-use moments, powering always-on conversations that drive action, create content, and uncover insights.